Case Study: Immune Move

Welcome to Immune Move

Immune Move is a mobile and web application to help physical therapists to reach their patients and vise versa for their health recovery. The typical user is between 25-45 years old and most have a history of autoimmune diseases, but not limited to it. Immune Move is convenient for users who have limited mobility or who have no way to physically reach an in person physical therapy location. The site allows users to select their chosen therapist and schedule desired sessions that fits best for them.

Target user

Users who have an autoimmune disease or that are limited in mobility.

Research conducted and the research findings

I conducted user research and received feedback from users that I incorporated into user personas. The user persona, Ben, is a 35-year old office worker who was diagnosed with Rheumatoid Arthritis recently and found his joint mobility had declined. The research revealed that Ben was frustrated that he had a lack of time to meet a physical therapist in person. I also learned that Ben didn’t have a real choice to choose which therapist was best for him. Ben would like to see the app have an easy and understandable user experience that gets straight to the point.

So, what’s the problem?

Currently, the site has a lack of eye-catching designs and elements or sections that need to be added which needs to be improved for a better user experience.

Insights learned

Through the user research, I learned that there were pain points for users. The two prominent issues with the location of a Live Session that needed it's own screen for a better flow, and users wanted to have a Live chat on the web version to make it convenient on the large screen. We did this by adding its own section and having the Live Chat listed in the navigation for easier access.

UI Ideation: sketches and wireframes

Here’s how I put our users’ needs first. The process below begins with our initial ideas of wireframes, then moves to mockups, and finally to the high-fidelity prototype.

Wireframe

In the app and web version, you can see how I, the designer approaches solving the user’s needs. The headings are clearly listed and separated by categories, Home, Therapists, Goals, Exercise. The homepage includes a general layout and options the user can choose from rather just relying on the navigation. It gives the user the options of where and when they want to move on in their user experience. I also added only necessary screens so that the user would not get confused with the flow.