Immune Move is a mobile and web application to help physical therapists to reach their patients and vise versa for their health recovery. The typical user is between 25-45 years old and most have a history of autoimmune diseases, but not limited to it. Immune Move is convenient for users who have limited mobility or who have no way to physically reach an in person physical therapy location. The site allows users to select their chosen therapist and schedule desired sessions that fits best for them.
My role in this project as a UX designer was to take ownership of the app’s design, from concept to delivery. My responsibilities included: user research, wireframing, prototyping, usability testing, iteration, and the creation of a final high-fidelity prototype.
Users who have an autoimmune disease or that are limited in mobility.
I conducted user research and received feedback from users that I incorporated into user personas. The user persona, Ben, is a 35-year old office worker who was diagnosed with Rheumatoid Arthritis recently and found his joint mobility had declined. The research revealed that Ben was frustrated that he had a lack of time to meet a physical therapist in person. I also learned that Ben didn’t have a real choice to choose which therapist was best for him. Ben would like to see the app have an easy and understandable user experience that gets straight to the point.
Currently, the site has a lack of eye-catching designs and elements or sections that need to be added which needs to be improved for a better user experience.
Through the user research, I learned that there were pain points for users. The two prominent issues with the location of a Live Session that needed it's own screen for a better flow, and users wanted to have a Live chat on the web version to make it convenient on the large screen. We did this by adding its own section and having the Live Chat listed in the navigation for easier access.
Here’s how I put our users’ needs first. The process below begins with our initial ideas of wireframes, then moves to mockups, and finally to the high-fidelity prototype.
In the app and web version, you can see how I, the designer approaches solving the user’s needs. The headings are clearly listed and separated by categories, Home, Therapists, Goals, Exercise. The homepage includes a general layout and options the user can choose from rather just relying on the navigation. It gives the user the options of where and when they want to move on in their user experience. I also added only necessary screens so that the user would not get confused with the flow.
In the revised version, you see the progression of the design based on insights identified from usability test
feedback. Designs included a better live session screens and a clean visual look.
Now the design really begins to take shape: actual text is used, colors are applied, and images are added. This mockup shows a visual that gives a better idea of the final design.
The design is fully developed and gives a complete picture of the completed design. It addresses the user’s needs for a simple, yet engaging and uncluttered design.